Payment & Refund Policy

1. Overview

This Payment & Refund Policy explains the fees EazyRoom charges, how payments are processed, and the circumstances in which refunds may be issued.

EazyRoom operates as an intermediary marketplace platform. We charge Tenants a Service Fee for use of the platform. Rental payments and deposits are paid directly between Tenants and Hosts — EazyRoom does not collect, hold or process rent or deposits at any stage.

2. EazyRoom Service Fee

When a Tenant's booking is confirmed, EazyRoom charges a one-time Service Fee of €240, made up of two components:

Fee

Amount

What It Covers

Admin Fee

€45

Booking administration and processing

Platform Fee

€195

Identity verification, due diligence and platform support for the duration of the stay

Total Service Fee

€240

Charged once at booking confirmation

The Service Fee is displayed clearly before you confirm your booking. All prices include VAT where applicable.

3. What EazyRoom Does Not Charge

EazyRoom does not charge Hosts any fee for listing on the platform. There are no commission fees, subscription fees or hidden charges for Hosts.

EazyRoom does not collect, hold or process:

Weekly rent — paid directly by Tenant to Host

The deposit — paid directly by Tenant to Host at check-in (equal to 2x the weekly rent)

Any other charges between Host and Tenant

4. How the Service Fee is Processed

The Service Fee of €240 is charged to the Tenant's payment card at the time of booking confirmation. Payment is processed securely by Stripe Payments Europe Limited (Dublin) using industry-standard PCI-DSS compliant infrastructure.

4.1 Accepted Payment Methods

Credit card (Visa, Mastercard, American Express)

Debit card (Visa Debit, Maestro)

We do not accept cash, bank transfer, PayPal or cryptocurrency for the Service Fee. All payments must be made by card through Stripe at the time of booking.

4.2 Payment Security

EazyRoom does not store your full card number, CVV or expiry date. All card data is handled and encrypted by Stripe. Your payment details are protected by:

SSL/TLS encryption during transmission

Stripe's PCI-DSS Level 1 compliant infrastructure

3D Secure authentication where required by your bank

4.3 Payment Confirmation

Once your payment is successfully processed, you will receive an email confirmation from EazyRoom containing your booking details and a receipt for the Service Fee. If your payment fails, your booking will not be confirmed and no charge will be applied to your card.

4.4 Currency

All EazyRoom Service Fees are charged in Euro (€). If your card is in a different currency, your card provider may apply a foreign exchange conversion and/or fee — this is outside EazyRoom's control.

5. Rental Payments and Deposit

Rental payments and deposits are entirely outside of EazyRoom's payment system. They are arranged and paid directly between Tenant and Host.

5.1 Weekly Rent

Each Listing states the weekly rent for that property. Rent is paid directly by the Tenant to the Host. The payment method and schedule must be agreed between the Tenant and Host directly. EazyRoom has no involvement in, liability for, or access to rental payments.

5.2 Deposit

A deposit equal to 2x the weekly rent is payable directly by the Tenant to the Host at check-in. For example, where the weekly rent is €200, the deposit is €400. The deposit is held by the Host and must be returned to the Tenant at check-out, subject to any legitimate deductions for damage or unpaid rent as agreed between the parties.

EazyRoom has no liability for any deposit dispute. Tenants and Hosts are encouraged to document the condition of the room at check-in and check-out.

6. Refund Policy

The following refund rules apply to the EazyRoom Service Fee (€240). They do not apply to rent or deposit, which are matters between Tenant and Host.

6.1 Before Booking Confirmation

If a Tenant cancels a booking request before the Host has confirmed it, no charge is applied and no refund is needed. The payment authorisation is voided automatically.

6.2 After Booking Confirmation — Tenant Cancellation

Once a Host confirms a booking and the Service Fee of €240 has been charged, it is non-refundable if the Tenant cancels. This applies regardless of the reason for cancellation, including a change of plans, failure to obtain a visa, or any other personal circumstance.

6.3 Host Cancels Before Check-In

If a Host cancels a confirmed booking before the Tenant's check-in date, EazyRoom will first try to find the Tenant a replacement room similar to the one they booked. If the Tenant accepts a suitable replacement, the booking proceeds with the new room and no refund is due.

If EazyRoom cannot find a suitable replacement, or the Tenant does not accept the one offered, EazyRoom will refund the Platform Fee (€195) to the Tenant's original payment card within 5–10 business days. The Admin Fee (€45) is retained in all circumstances, including when a Host cancels.

6.4 EazyRoom Platform Error or Technical Issue

If EazyRoom cancels a booking due to a platform error or technical issue on our part, the Tenant will receive a refund of the Platform Fee (€195). The Admin Fee (€45) is retained to cover administration costs already incurred. The refund will be issued to the Tenant's original payment card within 5–10 business days.

6.5 Early Departure Due to Host Breach

If a Tenant departs early as a direct result of a proven material breach of EazyRoom's Terms & Conditions by the Host, EazyRoom will consider a pro-rated refund of the unused portion of the Platform Fee (€195) on a case-by-case basis. The Admin Fee (€45) is non-refundable in all circumstances.

To request this refund, the Tenant must contact support@eazyroom.ie within 7 days of the issue arising, providing full details and supporting evidence. EazyRoom's decision on such requests is final.

6.6 Refund Summary Table

Scenario

Admin Fee (€45)

Platform Fee (€195)

Total Refund

Tenant cancels before booking confirmed

Not charged

Not charged

€0 (no charge)

Tenant cancels after booking confirmed

Non-refundable

Non-refundable

€0

Host cancels before check-in

Non-refundable

Refunded only if no replacement room found

€0 (replacement accepted) or €195 (no replacement)

EazyRoom platform error / tech issue

Non-refundable

Refunded

€195

Host material breach — early departure

Non-refundable

Pro-rated refund

Up to €195

6.7 How Refunds Are Issued

All refunds are returned to the original payment card used at booking. Refunds typically appear within 5–10 business days, depending on your card provider. EazyRoom does not issue refunds by cash, bank transfer or any other method.

7. Payment Disputes and Chargebacks

If you believe a charge has been applied to your card in error, please contact us first at support@eazyroom.ie before raising a dispute with your bank. We will investigate and respond within 5 business days.

Initiating a chargeback with your bank without first contacting EazyRoom may result in suspension of your account pending investigation. Fraudulent chargebacks will be contested and may be reported to relevant authorities.

8. Your Rights Under EU Consumer Law

Under Article 16 of EU Directive 2011/83/EU (Consumer Rights Directive), the right of withdrawal does not apply to service contracts where the service has been fully performed with the consumer's prior consent. EazyRoom's service is considered fully performed once a booking is confirmed and the Host's contact details are provided to the Tenant.

By confirming a booking, you acknowledge and accept that your 14-day right of withdrawal under the EU Consumer Rights Directive does not apply once the booking is confirmed.

This does not affect any other statutory rights you may have under Irish consumer law.

9. Contact Us

For any questions about payments or refunds, please contact:

Email: support@eazyroom.ie

Website: www.eazyroom.ie

Post: EazyRoom, [Registered Address — to be inserted before go-live]

© EazyRoom 2026. All rights reserved.