Legal

ID Verification Policy

How identity verification supports safer room rentals on EazyRoom.

Last updated: June 2026 | Applies to: www.eazyroom.ie

1. Why EazyRoom Verifies Identity

EazyRoom is a marketplace that connects Hosts and Tenants for room rentals across Ireland. Because users are inviting strangers into their homes or entering someone else's property, trust and safety are fundamental to how our platform works.

Identity verification is mandatory for all users — both Hosts and Tenants — before any booking can be made or accepted. This allows us to:

Confirm that users are who they say they are

Reduce the risk of fraud, impersonation and misuse of the platform

Create a safer environment for both Hosts and Tenants

Comply with our legal obligations under Irish and EU law, including anti-money laundering (AML) requirements

Maintain the integrity and trustworthiness of the EazyRoom platform

⚠ Verification is required before any booking can be made or accepted. Users who do not complete verification cannot access listings, submit booking requests or accept bookings.

2. Who Must Complete Verification

Identity verification is required from:

All Tenants — before submitting a booking request

All Hosts — before their Listing goes live and before accepting any booking

There are no exceptions. EazyRoom does not permit anonymous or unverified users to participate in any booking activity on the platform.

3. Accepted Identity Documents

EazyRoom accepts any valid, government-issued photo identity document, including:

Passport (any country)

National identity card (EU/EEA)

Irish driving licence

Driving licence issued by any other country (where it contains a photo and full name)

Irish Residence Permit (IRP card)

Any other government-issued document bearing a photograph and full legal name

The document must be:

Valid and not expired at the time of submission

Clearly legible — all four corners visible, no glare, no cropping

A full-colour image — black and white copies are not accepted

An original document — certified copies or photocopies are not accepted

⚠ Submitting a forged, altered or fraudulent identity document is a criminal offence under Irish law and will be reported to An Garda Síochána.

4. The Verification Process

EazyRoom carries out identity verification manually. All submitted documents are reviewed by trained EazyRoom staff. We do not use automated AI-based verification tools.

When prompted, upload a clear photo or scan of your government-issued photo ID through the secure upload section of your account.

EazyRoom staff will review your document, typically within 1–2 business days.

You will receive an email confirming whether your verification has been approved or if further information is required.

Once verified, you can submit or accept booking requests on the platform.

If your document is unclear or does not meet our requirements, we will contact you by email to request a resubmission. You will have 7 days to resubmit before your account application is closed.

5. How We Handle Your Identity Documents

5.1 Who Reviews Your ID

Your identity document is reviewed only by authorised EazyRoom staff on a strictly need-to-know basis. Access to ID documents is logged and monitored internally.

5.2 How Your ID is Stored

Identity documents are stored securely on Vercel infrastructure within the European Economic Area (EEA). Documents are encrypted at rest and in transit. They are stored in a separate, access-controlled environment from general platform data.

5.3 What We Extract From Your ID

EazyRoom staff extract and record the following information from your identity document:

Full legal name

Date of birth

Document type and issuing country

Document expiry date

Confirmation that the photo matches the account holder

We do not extract or store your document number, address, or any other information beyond the above.

5.4 Who We Share Your ID With

Your identity document is never sold, rented or shared with any third party, except:

Where required by law — for example, in response to a valid request from An Garda Síochána, the Revenue Commissioners or another competent Irish or EU authority

In the event of a suspected criminal offence — where we may share information with law enforcement without prior notice

Your identity document is never shared with other EazyRoom users, including Hosts or Tenants.

5.5 Retention Period

Identity documents are retained for 3 years after the closure of your EazyRoom account. After this period, documents are permanently and securely deleted from our systems. You may request early deletion of your identity document by contacting dpo@eazyroom.ie, subject to any overriding legal retention obligations.

6. Verification Outcomes

6.1 Approved

Your account is fully activated and you can submit or accept booking requests on the platform.

6.2 Pending — Further Information Required

Your document was unclear, incomplete or did not meet our requirements. We will contact you by email with details of what is needed. You must resubmit within 7 days.

6.3 Rejected

Your verification has been refused. This may be because:

The document submitted was expired, illegible or incomplete after resubmission

The document did not match the name or details on your account

We have reasonable grounds to believe the document is fraudulent or altered

The document is not a government-issued photo ID

If your verification is rejected you will be notified by email. Your account will be locked and you will not be able to use EazyRoom. The Service Fee is not charged to users who do not complete a booking, so no refund arises from a failed verification.

If you believe your rejection was made in error, you may appeal by emailing support@eazyroom.ie with full details within 14 days of the rejection notice.

6.4 Refused — Fraudulent Document

Where EazyRoom has reasonable grounds to believe that a fraudulent, forged or altered identity document has been submitted, we will:

Permanently close your account

Retain a record of the submission in line with our legal obligations

Report the matter to An Garda Síochána

7. Re-Verification

EazyRoom reserves the right to request re-verification of a user's identity at any time, including where:

Your identity document has expired

We have reason to believe your account has been compromised

Significant time has passed since your original verification

We are required to do so under applicable law

Users who fail to complete re-verification when requested may have their account suspended until the process is completed.

8. Your Data Protection Rights

Your identity document is personal data and is processed in accordance with our Privacy Policy (www.eazyroom.ie/legal/privacy) and the GDPR. You have the right to:

Access the personal data we hold about you, including verification records

Request correction of inaccurate data

Request erasure of your data, subject to our legal retention obligations

Lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie

To exercise any of these rights, contact our Data Protection Officer at dpo@eazyroom.ie.

9. Contact Us

For any questions about our identity verification process:

Email: support@eazyroom.ie

Data Protection Officer: dpo@eazyroom.ie

Website: www.eazyroom.ie

Post: EazyRoom, [Registered Address — to be inserted before go-live]