Deposit Dispute Policy

1. Overview

The deposit on an EazyRoom booking is equal to two times the weekly licence fee (rent) and is paid directly by the Tenant to the Host at check-in — EazyRoom does not collect, hold, or have access to this money at any point. This policy explains how deposits should be handled fairly, and what to do if a Host and Tenant disagree about a deduction.

As set out in the Payment & Refund Policy (section 5.2), EazyRoom has no liability for deposit disputes, since the deposit is a private arrangement between Host and Tenant. This page sets out the process we recommend, and the support EazyRoom can offer, to help both sides avoid and resolve disagreements.

2. Before Check-In — Document the Room's Condition

Before handing over the deposit, we strongly recommend the Tenant and Host walk through the room together and photograph its condition — including furniture, walls, flooring, and any existing marks or damage.

Keeping a dated, written or photographic record at check-in is the single most effective way to avoid a dispute later. Both parties should keep a copy.

3. At Check-Out — Returning the Deposit

The Host must return the deposit to the Tenant within 7 days of check-out, as set out in the Host Agreement (section 7.3) and Tenant Agreement (section 9.2).

If any amount is withheld, the Host must provide the Tenant with a written, itemised account of the deductions and the reason for each one.

4. What Counts as a Legitimate Deduction

Unpaid rent owed for the stay.

Damage to the room or property beyond fair wear and tear.

Reasonable, necessary cleaning costs where the room was left significantly less clean than at check-in.

Fair wear and tear — the ordinary, gradual effects of everyday living — is not a legitimate reason to withhold any part of the deposit.

5. If You Disagree About a Deduction

Step 1 — Raise it directly, in writing, with the other party. Many disagreements come down to a misunderstanding about condition or cost, and can be resolved this way.

Step 2 — Where possible, both parties should inspect the room together (in person or by video call if the Tenant has already left), compare it against the check-in photos, and agree a fair, realistic estimate of any repair or cleaning cost — for example, using an online quote or tradesperson estimate as a reference point.

Step 3 — If you still cannot agree, contact EazyRoom at support@eazyroom.ie. We will endeavour to help both sides reach an informal resolution, but EazyRoom does not hold the deposit, cannot compel either party to pay or refund any amount, and accepts no liability for the outcome of a deposit dispute.

Step 4 — Where informal resolution isn't possible, either party may refer the matter to the Small Claims Court (for amounts up to €2,000, at courts.ie) or the Irish courts for larger amounts. Since EazyRoom arrangements are licence agreements and not tenancies, the Residential Tenancies Board (RTB) does not have jurisdiction over deposit disputes. Threshold (threshold.ie | 1800 454 454) can also provide independent housing advice.

6. Early Departure Without Notice

If a Tenant leaves without giving the required 14 days' notice, the Host may retain the deposit to cover the resulting shortfall in rent, as set out in the Tenant Agreement (section 9.3).

7. EazyRoom's Role

EazyRoom verifies users, facilitates bookings, and will always try to help Hosts and Tenants reach a fair, informal outcome. However, since deposits are paid and held directly between Host and Tenant, EazyRoom is not a party to the deposit arrangement, does not adjudicate disputes, and has no liability for how a deposit is handled or returned.

8. Contact Us

Email: support@eazyroom.ie

Website: www.eazyroom.ie

Post: EazyRoom, [Registered Address — to be inserted before go-live]

© EazyRoom 2026. All rights reserved.